Terms & Policies

RESERVATION POLICIES

This Agreement (the “Agreement” or “Terms and Conditions”) sets forth the legally binding terms, conditions and policies governing your use of the services (the “Services”) offered by Joa Fitness. , the website operated by Joa Fitness and any associated applications (an “App”).  It should be read carefully before using the Services, Site or App and saved.

By accessing or using the Site, the Services or the App in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, booking classes or other Services, or participating in any Services, you agree to be bound by these Terms And Conditions and all applicable laws. To become a customer of Joa Fitness you must indicate your agreement to these Terms and Conditions by providing your signature at their conclusion during the registration process.

CANCELLATION POLICY

Classes and services must be booked online through the site or the app, using your registered account. You must cancel a booked class or switch time slots maximum of 12 hours prior to the class or you will be charged. You may cancel or change classes and services through our online system or by calling us directly.

Personal training and all other services must be changed or cancelled 24 hours before the appointment time, or you will be charged the full amount of the appointment.

All classes, services, and passes are non-refundable.

INJURIES AND ILLNESS

Participation in all workouts is voluntary.  Please advise the instructor and cease participation if you are feeling unwell.

If suffering or recovering from injury or illness, it is your obligation to notify the instructor prior to the class or personal training start time.

REFUNDS

If you miss an online private live session without 24 hour notice or can't make an upcoming session without 24 hour notice, no refund is available. For online group coaching, you may still access recordings for any missed sessions within 72 hours from the class delivered time.

LIMITATION OF LIABILITY

‘Fitness Activities” are offered as part of the classes and Services and include, without limitation: personal training, running, rowing, cardiovascular activities, yoga, meditation, weight training, stretching, group classes, assessments including physical touching by trainers, use of fitness equipment. By opening an account on the Site or the App, signing your initial registration contract, attending classes, participating in Fitness Activities, or utilizing the Services or Facilities you acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of Fitness Activities, classes and Services. You acknowledge that you have voluntarily chosen to participate in an intense physical exercise program. You understand that Joa Fitness strongly recommends that you consult with your physician prior to commencing any classes or utilizing any Services. By signing this document, you acknowledge that you are aware that the Fitness Activities may not be appropriate for people who are pregnant or have any pre-existing medical issues, that you have been fully informed of the strenuous nature of the classes and Services, of the possibility of adverse physiological occurrences happening, including, but not limited to: abnormal blood pressure, fainting, stroke, heart attack or death, and that Joa Fitness may not have trained medical or first aid personnel available at its facilities.  You confirm, by signing this document, that you have advised Joa Fitness of any and all physical and health conditions that may affect your safe participation in Fitness Activities. You acknowledge that you will inform Joa Fitness of any discomfort of any kind that may impact your ability to safely participate in Fitness Activities, and that Joa Fitness may require you to stop participation in such activities if you are seen to be in physical distress. You understand that Fitness Activities may involve physical touching of you by a trainer, staff, or contractor of Joa Fitness.  You agree to request discontinuance of physical contact if you are at all uncomfortable with it. By signing this document, you assume all risk for your health and well-being, and that of any minor under your care, and fully release and hold harmless from any responsibility, cost, claims or damages of any kind Joa Fitness, its  directors, officers, employees, agents, instructors, members, contractors, subcontractors, insurers and representatives (collectively, “Joa Fitness”) relating to participation in Fitness Activities or any Services, and attendance at the Facilities.

PERSONAL BELONGINGS AND LOCKERS

Joa Fitness does not supervise or take any responsibility for your personal belongings, even any belongings held in change room lockers during any of the classes or Personal Training sessions. You assume all risk of loss or damage for all of your personal belongings.

Lockers, when and if available, are for day use only. Items left overnight in lockers may be removed and disposed of.

COPYRIGHT

Content on the Site and the App, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, and interactive features (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Joa Fitness, subject to copyright and other intellectual property rights under the law. Content on the Site and the App is provided to you for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. Joa Fitness reserves all rights not expressly granted in and to the Site and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Site, the App or the Services, , provided by you to the Company are non-confidential and shall become the sole property of Joa Fitness.

You agree not to engage in the use, copying or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use of copying of any Content or enforce limitations on use of the website or the Content therein.

“Joa Fitness”, and other graphics, logos, wordmarks, and designs are trademarks of Joa Fitness. Joa Fitness’s trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Joa Fitness.